Owners or Managers can lodge bond claims online with Snug. We seek the Renter's agreement to the amount of the claim.
If the Renters don't pay to settle a valid bond claim, Snug pays the Owner or Manager:
- Claims up to $500 within 2 business days, and
- Claims above $500 to the amount of the bond, within 5 business days.
In some cases Tribunal orders may be required. Renters still have to pay the full amount of the bond claim to Snug after we pay the Owner's claim.
For more information about the documents required visit: www.snug.com/claims