From 13 Dec 2023, the login experience is changing.
IMPORTANT
- Recently we announced improvements to the login experience for Snug. This will provide a streamlined registration and log in process and improved security.
- You will still be able to use your existing email address and password to log in and will be prompted periodically for Two-Factor verification via SMS or Email.
IMPORTANT: Please ensure your account details are up to date and you have access to the mobile and email address.
What's changing?
- Simplified and unified login and registration process
- Automatic account detection to direct to the right account or registration process
- Support for logging in starting with email address or mobile number
- Transparent reCaptcha, no need to tick the "I'm not a robot" box
- Improved security through Two-Factor verification
Contents
Log in to a user account
Follow the steps to log in to your Snug user account:
- Visit Snug.com
- Click Log in at the top right (or inside the menu on Mobile)
- Enter your email address and click Continue
- Alternatively, click Continue with Google, Continue with Facebook or Continue with Mobile
- Enter your password and click Continue
- If you are logging in via Google or Facebook, continue the login and you will be redirected back to Snug once complete
- If requested, enter the verification code received by email or SMS and click Continue
Register a user account
Follow the steps to create a Snug user account:
- Visit Snug.com
- Click Join Snug at the top right (or inside the menu on Mobile)
- Enter your email address and click Continue
- Alternatively, click Continue with Google, Continue with Facebook or Continue with Mobile
- Enter your name and confirm your email address and mobile number and click Continue
- Enter the verification code received by email or SMS and click Continue
Frequently Asked Questions
Q: How do I reset my password?
A: If you are already logged in, click My Profile from the top right menu and then click Change password in the Account card where the user account details are displayed.
A: If not logged in, visit Snug.com and click Log in at the top right (or inside the menu on Mobile) and then click Forgot account details?
Q: How can I find my account details?
A: Click Forgot account details? on any of the login and registration screens and follow the instructions.
Q: I'm not receiving the verification code when registering, what should I do?
A: Please try the following:
- Try issuing a new code by clicking Resend.
- Check that you have entered the correct mobile number and email address, if not you can make corrections by clicking Update after "Details incorrect?"
- If being delivered by SMS, confirm that Snug is not filtered or blocked
- If being delivered by SMS, please try restarting your phone and clicking "Resend"
- If being delivered by Email, please check that the messages are not being filtered
- Check your Spam folder
- Check your email filters and rules and remove any related to Snug
- Add Snug (no-reply@snug.com) to your safe senders list.
Q: I'm registering or logging in and I receive a 6 digit verification code but I only have space to enter 4 digits? What should I do?
A: You have an old version on the website / app. Please make sure you hard refresh to update Snug to the latest version and then attempt to finish your account registration or login by visiting Snug.com and click Log in at the top right (or inside the menu on Mobile).
Q: I'm registering or logging in and I receive "captcha invalid" message
A: You have an old version on the website / app. Please make sure you hard refresh to update Snug to the latest version and then attempt to finish your account registration or login by visiting Snug.com and click Log in at the top right (or inside the menu on Mobile).
Q: I'm using a shared user account, how do I log in?
A: Please make sure you have an individual account with a unique email and mobile attached: Register a user account. NOTE, if you are a Property Manager, you can register an account via an invitation to your team.
Q: I am a renter, will my user account require Two-Factor verification?
A: Yes, all user accounts will have Two-Factor verification enabled.
Q: I am a member of an Agency, will my user account require Two-Factor verification?
A: Yes, all user accounts will have Two-Factor verification enabled.
Q: When will my user account require Two-Factor verification?
A: All new user accounts will require Two-Factor verification upon registration. For existing user accounts: If you attempt to log in you will see the new login start page. If your account is not yet migrated, you will be shown the old login screen and notice. Your user account will be migrated upon successful log in and the subsequent log in will prompt for Two-Factor verification.
Q: Will Two-Factor verification be required if I am using Google or Facebook to log in?
A: Coming Soon - Yes, Two-Factor verification will be periodically required for all user accounts.
Q: How do I make sure my account details are up to date so that I can receive Two-Factor verification codes via SMS or Email?
A: Please update your account details.
Please see here for details about the existing registration process.
If you still need assistance, please contact our customer service team: help@snug.com.