FAQs
All your Frequently Asked Questions in one place
About
- What is BondCover?
- How much does a BondCover cost?
- Backed by IAG
- Who is liable for bond claims in a shared household?
- What is covered?
- Is this a loan or insurance?
Benefits
Applications
- How do I add additional tenants to my BondCover application?
- How are existing cash bonds refunded for Share Households when replaced with BondCover?
- How do I apply for BondCover without an Australian Driver's Licence or Passport?
- What checks does Snug perform on Renter's to grant BondCover?
- How long does applying for BondCover take?
- What information do I need to provide?
Lease
Payments and Refunds
Claims
- What happens if a claim is made?
- To receive payment for damages, does the renter have to lodge a claim with Snug?
- What happens if a claim is processed against my BondCover Certificate?
- What happens if my renter defaults on a tribunal order payment?
- When does the Owner or Property Manager get paid for a claim?
- How do I make a claim?