March 2026 Updates
- Added new feature X
- Resolved bug Y
February 2026 Updates
Applications
Mandatory Rental Ledger Upload Request 20260225
Fixes & Improvements: Let Premier teams require a rental ledger for the most recent address on every application, with clear prompts and a guided recovery flow so renters can upload the missing ledger instead of submitting incomplete documentation.
Require leasing disclosures before publishing property live 20260116
Fixes & Improvements: adds a team setting to hold new feed listings off‑market until required leasing disclosures (for example, South Australia Form A1 details) are completed in Onlist, reducing the risk of non‑compliant live ads.
Display assessed or submitted labels for income to distinguish PM revised income 20251222
Fixes & Improvements: labels income as Submitted vs Assessed in application views and share‑with‑owner emails so owners can clearly see what the renter declared and what the Property Manager has adjusted.
Send owners notification when offer accepted and honour communication preferences 20260122
Fixes & Improvements: pre-fills owner email recipients from property contacts, honours opt‑outs and splits notifications so owners receive a clean approval summary while your team receives a separate workflow email with internal links.
Revert old SMS template - Request details to renter 20260206
Fixes & Improvements: updates the "more information needed" SMS so renters are directed back to the detailed email instead of phoning the agency, reducing unnecessary support calls.
Renter - Adult household number multiplies after joining application 20260206
Fixes & Improvements: fixes household counts when a co‑applicant joins a New South Wales application so adult and child totals stay accurate for both renters and Property Managers.
Viewings
Allow sending viewing report to team members after viewing SMS 20260122
Fixes & Improvements: Premier teams can now automatically SMS the same viewing attendance summary that goes to owners to all assigned Property Managers as soon as a viewing finishes.
Viewing Report on PDF shows all Listing Agents 20260205
Fixes & Improvements: owner viewing reports can now show all assigned Property Managers and Listing Agents for a property, not just one contact, so owners always know who to follow up with.
Platform updates
Increase Maximum Onlist Roles to Four 20260211
Fixes & Improvements: increases the Onlist limit from three to four assigned team members per property so you can include, for example, two Property Managers, a Listing Agent and a BDM on the same listing.
Increase Pod membership limits 20250901
Fixes & Improvements: raises the Pod size limit from 12 to 30 people so larger offices can keep their full team in a single Pod instead of splitting across multiple groups.
Utility Referrals not updating in Activity - connectnow 20251126
Fixes & Improvements: fixes Activity reporting so email‑only utility referrals (such as ConnectNow and similar partners) are now counted correctly in "Utility Referrals Sent".
Website widget for help.snug.com and help.renter.snug.com 20251211
Fixes & Improvements: updates the help centre chat widget configuration so renters and Property Managers are routed to the right help brand and contact options when they open support from Snug.
January 2026 Updates
Applications
South Australia Form initial release 20260121
Fixes & Improvements: Introduced a compliant, centrally managed South Australia Form A1 rental application that mirrors the prescribed form, reduces unnecessary personal data collection, and helps property managers process applications faster with fewer manual checks.