Our Privacy Policy has been updated, effective 14 October 2026. Here's the short version of what changed and why.
Snug has grown beyond rental applications into financial services and marketplace products, and Australian privacy and credit reporting laws have also evolved. Our policy needed to catch up.
Key changes:
- Credit reporting: If you apply for a finance product through Snug, we may now share credit-related info with bodies like Equifax. We've added a full disclosure of your rights in that process.
- AI transparency: We use AI tools (SmartFlow, SmartDocs, Sentry, Copilot, Verifier) to help with things like flagging missing docs and detecting fraud. These assist human decisions, never replace them, and you can request a human review anytime.
- Smarter data collection: We now ask for information relevant to the step you're at, not everything upfront.
- Stronger deletion rules: Clearer timelines for when we delete your data, e.g. unsuccessful applications within 18 months or sooner where state law requires.
- Sensitive data stays in Australia: Identity documents and financial records are stored exclusively onshore.
- Anti-discrimination protections: The platform prevents discriminatory filtering of rental applicants.
Your rights to access, correct or delete your information haven't changed.
Read the full policy at snug.com/privacy or contact us at privacy@snug.com.
Snug Team