Overview
If you need a list of your enquirers (contacts) from Snug, the best place to manage and review them is your Messages inbox.
At this stage, Snug does not provide a bulk CSV export of your full enquirer list. However, you can still access your enquirers in Snug and capture what you need using the options below.
Option 1: View and copy enquirer details from Messages (recommended for small lists)
- Log in to Snug.
- Go to Messages.
- Use Search and any available filters to narrow down the enquirers you’re looking for.
- Click into an enquirer conversation.
- Copy the key details you need (for example, name, email, mobile, property, enquiry date) into your spreadsheet.
Option 2: Set up your workflow so enquiries are stored outside Snug automatically (recommended for ongoing use)
If your main goal is “I want an export so I can work the contacts elsewhere”, the smoother approach is to ensure your enquiries are also captured in your team’s preferred system (for example, inbox or CRM) as they arrive. This reduces manual copy/paste and helps with reporting.
FAQs
Can Snug export my enquirer list as a CSV?
Not currently as a self-serve feature from Messages.
Why doesn’t Snug offer a bulk export?
Snug is designed to keep renter and enquirer data secure, and to help you manage enquiries inside your Snug workflow.