If you already have an account, please see How to log in to a Snug user account.
Register a New User Account
Follow these steps to create a new Snug user account:
- Visit Snug.com.
- Click Join Snug (top right, or in the mobile menu).
- Enter your email address and click Continue.
- Alternatively, click Continue with Google, Continue with Facebook, or Continue with Mobile.
- Enter your name, confirm your email address and mobile number, and click Continue.
- Enter the verification code received via email or SMS and click Continue to complete registration.
Frequently Asked Questions (Registration Related)
Q: I’m not receiving the verification code when registering. What should I do?
- Try clicking Resend to get a new code.
- Verify your mobile number and email address are correct on the confirmation screen. Click Update next to “Details incorrect?” to make corrections if needed.
-
SMS Issues:
- Confirm Snug is not blocked/filtered in your SMS app (check Android/iPhone settings).
- Restart your phone and click Resend.
-
Email Issues:
- Check your Spam/Junk folder.
- Check email filters/rules for anything related to Snug.
- Add
no-reply@snug.com
to your safe senders list.
Q: I received a 6-digit verification code, but the input field only accepts 4 digits. What’s wrong?
- You likely have an old version of the website/app cached. Perform a hard refresh of your browser (e.g., Ctrl+Shift+R or Cmd+Shift+R) to get the latest version, then try registering again from Snug.com.
Q: I receive a “captcha invalid” message when registering.
- This also indicates an old version. Perform a hard refresh of your browser and try again from Snug.com.
Q: Is Two-Factor verification required for new renter accounts?
- Yes, all new user accounts require Two-Factor verification upon registration.
Q: Is Two-Factor verification required for new Agency member accounts?
- Yes, all new user accounts require Two-Factor verification upon registration.
- Note for Property Managers: You can also register via an invitation to your team.
Q: I cannot register my user account due to an error: 'Mobile already registered; code: 23'
- This means your email or phone number is already linked to an existing Snug account. To resolve this, please submit a request snug.com/help.
Need more help? If you encounter issues, please submit a request snug.com/help for further assistance.