Overview
If your agency’s name, branding, or property details appear on Snug without your approval, we’re here to help you resolve this quickly.
Why might this happen?
Sometimes, property data may be shared with Snug by third parties or entered in error. We understand the importance of your agency’s reputation and privacy.
What to do if your agency is listed without consent:
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Contact Snug Support
- Email us at support@snug.com or submit a request via Snug Support.
- Include your agency name, contact details, and any specific listings or branding you want removed.
- If possible, attach screenshots or forward any application emails you have received.
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Our Removal Process
- We will investigate and remove any unauthorised references to your agency, properties, or branding from Snug.
- Our team will confirm once the removal is complete and provide you with an update.
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Ongoing Protection
- We regularly review our data sources and take steps to prevent unauthorised listings.
- If you have further concerns, please let us know so we can assist.
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Need more help?
Contact our friendly support team at support@snug.com or via Snug Support.