In rare circumstances our customer service team may request that you include some diagnostics from your internet browser to assist us in investigating and resolving issues quickly and efficiently.
NOTE: this is a guide when on a desktop / laptop computer.
Google Chrome
1. From the menu, select More Tools -> Developer Tools
2. Click the "Console" tab
3. Right click in the logs list and select "Save as"
Save the file to your computer and then send to help@snug.com
Safari
- Select Preferences -> Advanced from the menu
- Click "Show Develop" at the bottom of the options
- Close Preferences
- From the menu select "Develop" -> "Show error console"
- Screenshot the logs and send to help@snug.com
Internet Explorer
- Select Access Developer Tools from the menu
- Click on the middle icon on the left side to get to the Console logs.
- Screenshot the logs and send to help@snug.com
