Snug provides leasing teams with a range of email options for efficient and delightful communication via the platform.
Dynamic Templates
Dynamic templates are your branded email templates that automatically adjust the content based on the recipient and their stage in the leasing journey as well as your property advert, property or team settings!
Here's how dynamic templates benefit your leasing teams:
- No set up required, it's instant so you're good to go!
- Your emails are unbreakable! You won't have to worry about [Merge Fields]
- Emails automatically update when you change settings
- Emails format beautifully on the mobile and desktop
- Emails have compelling Calls to Action (CTA)
Snug has over 40+ templates through the leasing journey.
Configured Templates
Snug has configurable templates that are set up by the Team Admin and can be used by the leasing team ongoing in a consistent way eg. Lease Offer. Book a call with a support specialist in Academy to customise your Lease Offer template.
Branded Blank Templates
From Messages, leasing teams can use a Blank Template and write their own custom message. Snug automatically inserts the first name and apply link. eg. This rental property has been upgrade with new carpet and paint. We invite you to come and inspect.
Common questions
Are leasing teams able to edit email templates?
Yes, Blank and Configured Templates are editable.
Do I receive a copy of the email to my inbox?
Some important emails are cc'd to you. The very high volume emails are not cc'd to your email. Go to Settings / Personal Notifications to customise the emails you'd like to receive.
Can we view application?
Yes, emails relating to an applicant can be seen on the Application Details page.
Can we send a copy of emails to our property management system?
Yes, an operational email can be set to send eg. approved applicant lease offer to your accounts department.
Can we send a copy of emails to our CRM for marketing purposes?
Yes, you can set up other emails to receive portal enquiries.
Need more information? Book a Call in Academy with our friendly team.