Property Managers

Onboarding

• Accessing an Apply Anywhere Application
• Using Pods to Organize Your Team in Snug
• Add your Team's Snug Apply Link to your Harcourts Website to enable Book and Apply
• Using SmartDocs and Copilot (Beta)
• Best Practice: Drive Viewing Registrations and Attendance
• Snug Subscription & Billing for Agency Plans

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Getting started

• Activate your Property Tree integration with Snug
• See your agency details on the Team Status page
• Sort applications per status (New, Review, Approve, Other, Accept)

Messages

• How to Connect Your Agency Website Enquiries to Snug

Viewings

• How to View Old or Cancelled Property Viewings
• How to view the history of a viewing
• Sort viewings by date
• Why aren’t my Ideal Week viewing times showing?

Applications

• Managing Transfer of Shared Tenancy with Snug Tenancy Transfer
• Apply Anywhere applications in States with Prescribed application forms
• BDM Lead Capture Tool in Snug
• Children's details removed from rental applications (privacy update)
• How to Merge Applications in Snug
• South Australia - Rental Application Forms

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Rental References

• How Snug’s Rental Reference System Works and What to Do if a Reference Goes to the Wrong Address
• Redirect a reference request to a different referee
• Rental references online benefit everyone

Property Uploads

• Placeholder
• Who receives Onlist Details Email Notifications and how to troubleshoot
• Property Feed - Century21 eSales setup

Owners and Managers

• How to Reset Property Statistics After a Break Lease
• Add Off-Market vs Live Listing Filter To Team Overview
• How to move properties to your Snug after a rent roll transfer (and what happens to applications)
• PM - Implement Form 22 - Rental Application - Queensland Rental Reforms
• PM - Relet Filter to separate out Relet and New Managements
• Property Feed - Domain API

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Product Release Notes

• Key Set Import Rules