In certain circumstances, references may need to be re-sent, for example when the referee Property Manager may have left the agency.
Snug sends 3 reminders:
- Original to the PM
- Reminder 10am to the PM
- Reminder to the Renter at 3pm
To resend an incomplete Rental Reference, follow the steps below.
- Open the application in question
- Scroll down to the address history that is awaiting a reference
- Click resend reference
- (optional) Edit Email: Click here before sending if you wish to change the email address of the recipient
- (optional) Include message: Click here and enter a short message to attach to the rental reference request
Tips:
- If the online rental reference remains incomplete, you can click Add reference and add the details directly.
- If the Referee is unable to complete the Rental Reference, they will be prompted to provide their reason.
Enter a manual / verbal rental reference:
- Click "Add Reference"
- Complete the reference and click submit to attach to the Renters profile and application
Rental References are Sent in Selected Cases
- Rented, Boarded, Sublet, Lived with Family or Friends, Rented with Agent, with Private Owner
Rental References are Not Sent in Selected Cases
- Owned the Property
- Temporary B&B
Additional conditions:
- PM must be consented to contact ie. skips do not contact