Snug seamlessly integrates with your utility connection service (UCS) so you can help tenants move in easily and your business can earn referrals.
How it works
- Snug connects your UCS (see our list of integrated partners)
- Prospective tenants opt-in to the referral to your UCS
- When you process an application the referral is automatically sent
- Snug does not duplicate leads so refer as early as possible
There are multiple ways to send a referral on Snug.
1. Application Approved
This is the earliest point to send a utility referral in the Application Workflow.
2. Lease Offer
Use the Congratulations template to send a Lease Offer and select the
3. UCS Lead Button
Simply select the applicant and click "Send" on the top-right of your application dashboard.
4. Marked as Leased
Send the referral when you label the property as leased.
5. Manually
Send anytime using the [...] menu next to the Application.
6. On application download
When you download the application, select send utility referral.
FAQs and Troubleshooting
Q. How do I know if the referral is sent?
A. Snug emails the tenant and the PM confirmation. Plus we show the utility referral pill label status.
Q. What happens if I send multiple referrals?
A. No worries, Snug blocks duplicates to avoid spamming the renter.
Q. Does Snug withdraw a referral if a referral has already been sent and the application is withdrawn or declined?
A. No, Snug does not issue a retraction. Please contact your Utility Connection Provider to notify them that the referral is no longer required.
Q. How can I track & report my utility connection referrals?
A. Your Weekly Digest Report will include a summary of your UCS analytics.
