To upload property listings and content such as viewings, you can connect your property feed software directly (every 15-30 minutes) approximately.
How do I activate my property uploader
To activate your property uploader, please send an email to your uploader from your authorised account representative requesting activation of Snug as an upload destination and copy help@snug.com.
Available Uploaders
Snug supports the following Uploaders:
- Agentbox
- AgentPoint
- Box+Dice
- Eagle Software
- Domain API (requires Paid Plan & Integrations Bundle)
- iDashboard
- Kolmeo
- ListOnce
- LockedOn
- MultiArray
- MyDesktop
- PropertyMe
- ReNet
- REST (limited)
- Rex Software
- VaultRE
- Zenu
Don’t have an uploader? Snug also can import properties every 3 hours using a web feed.
If you use an alternative property uploader software, please reach out to us at hello@snug.com
Common Questions
Q How do I use Snug Viewings with the Property Uploader?
A Many clients use Snug to create Viewing Runs and optimise the route and notify the enquiry prospects and tenants. This has the benefit of also enabling Availability Window (Ideal Week) and Request a Viewing as well as the Viewing Caps and Slots or QR Code registration. Using Snug to schedule does require manually entering the open homes in to the Property Uploader to display on portals as Snug does not currently push viewing data to these uploaders. Some clients choose not to display times to avoid walk-ins and unknown attendee volumes, instead using the Snug email autoresponder sends the viewing registration, apply link and answers to common questions while also building your prospecting database.
Q Does Snug update viewings through my uploader?
A Yes, if a viewing time is received through the property feed that is overlapping with a current time, the current time will be updated to the new time. If the time does not overlap, it is considered a new time. (e.g. existing time is 10am for 15 minutes and a new time is received for 10:05 for 15 minutes, then the viewing time will be updated to 10:05am for 15 minutes. If a time is received outside of the current viewing time, a new time is created. e.g. 10am for 15 minutes and another time is received for 10:30am for 15 minutes. There will now be two times: 10am and 10:30am)
Q Does Snug cancel viewings through my uploader?
A By default, uploading viewing times is a one way synchronisation to Snug and times are not cancelled through the feed. This provides flexibility to manage viewing times on Snug. Snug also provides the ability to cancel times through the property feed and can be activated by submitting a request. NOTE: if activated, times added directly to Snug will also be considered for removal when a feed update is received. The solution does not currently support private viewing times or manually added times that are not published through the property uploader.
Q Why does $ Enquire or (Application Approved) show on some listings on Snug?
A Snug processes a variety of rents displayed in property uploads, attempting to determine the rent price to ensure an effective leasing process and starting price for applications. Numerous scenarios are handled:
- Single rent price is displayed as received - e.g. $123 p/w
- The lower price of rent ranges are processed - e.g. $123 - $133 p/w will be processed as $123 p/w
- Listings where a rent price cannot be determined will show as $ Enquire
- Listings published with Application Approved, Deposit Received or Leased (or variants) will show the prior received rent price and the listing status e.g. $123 p/w (Application Approved)
- New South Wales and South Australia rental legislation requires a fixed price on a residential rental property advertisement. Any listings that are received without a fixed price will not be processed.
The status of property uploads is shown in the log at My Team -> Settings -> Property Feed. An email will be sent to the listing agent(s) with any reasons if a property upload cannot be processed (Paid plans only)
Q Why aren't I receiving an email when my property upload to Snug is not processed correctly?
A The listing error emails are only available on paid plans. Free Forever accounts do no receive email notifications about listing errors. Listing errors can be seen in the property upload log at My Team -> Settings -> Property Feed
Q Why do Sales properties display on Snug Apply Link?
A Sales properties will display on Snug if your agency pushes / publishes the listing to Snug. Check a) that the sale listing in the property uploader is not flagged as 'rentals' b) or maybe an old rental advert for this sale listing has been published accidentally to Snug c) you may have a team member who has both sales and rental listings. To remove an unwanted listing in Snug from Overview click Archive (...). Need more help with configuration? Book a Zoom Health Check in the Academy.
Q Why is my property not showing after upload?
A Property uploads are usually visible in Snug within a few moments but can take as long as 15 minutes. If the latest upload is not present after 15 minutes, please check:
- The upload log in the Property Uploader (e.g. VaultRE) confirming that Snug was selected for upload and it was sent successfully. If Snug was not selected, please select and re-upload. If there was an error, please address the issue raised and re-upload ensuring Snug is selected.
- The property upload activity log in Snug (My Team -> Settings -> Property Feed), looking for the upload property upload. Check if the upload was successful or there was a warning. If there is a warning, please address the guidance and re-upload from the Property Uploader.
- For an email notification to the primary listing agent of any issues with uploading the property to Snug.