Snug includes several SMS free within all Plans.
- Basic SMS included in Free Plans.
- Standard SMS included in all Paid Plans.
- Optional Additional SMS available at 0.07 cents exc GST
Snug has a Fair Use Policy for Basic and Standard SMS included in Plans.
- SMS usage reports are available in your dashboard
- SMS billing is end of month on Additional SMS
- Change your settings at any time to manage your SMS usage
Basic SMS included:
- Verification of user mobile
- Confirmation of viewing registration
- Apply Link post viewing
- Request Info from applications
- Lease Offer
- Running late
- Reference reminder
- Employment verification reminder
- Viewing report (owners)
- Viewing cancelled
- Viewing changed
- Key set due reminders
- New viewing time created
- Viewing time reminder
- Feedback post viewing
Respectful communication builds your reputation
We believe property managers create long term value through respectful communications with their customers, not by spamming customers through SMS or App notifications.
Snug purchases SMS in a volume block so mis-use by one team means lesser access to communication for other teams.
Snug Match helps property managers deliver the right message through the right medium.
- SMS are required for urgent or timely notifications that require immediate attention of the recipient. Snug sends SMS for security verification codes, running late notices for viewings, cancelled viewings and conditional lease offers.
- Emails are best suited where the message is not time critical and where the content requires review and consideration or sharing. Emails work well for new property listings, short listed and lease signings.
Fair Use Policy
The Fair Use Policy customers can access our services in a reasonable manner for the purpose and frequency intended. This means not use our services in a manner that Snug in it's sole discretion considers 'unreasonable' and or 'unacceptable', including, but not limited to extra ordinary direct or indirectSMS usage.
We will notify you in writing of the Fair Use policy breach and may levy the current month's excess usage at $0.07 (exc GST) per SMS above 7 SMS per renter email enquirer you receive during the audited month.
You agree to adjust your usage to ordinary Fair Use or commit to a higher subscription plan including such SMS costs. If you choose neither we may terminate your service in accordance with our Terms.