Seamlessly connect Managed App with Snug and start processing high quality applications faster.
NOTE: The Managed App integration is available in the Integrations Bundle. Please see snug.com/pricing
How it works & key benefits
Snug can send the successful application details to Managed App, making the process of preparing the lease seamless. The key benefits to an office using the integration are:
- Your team will save time processing applications through Snug
- Reduce the chance of data entry errors
- Easily onboard approved applicants into Managed App
- Privacy and security enhanced by moving away from paper applications
Future enhancements may include:
- Property sync details (keys)
- Contact sync details (owners, tenants, property managers)
Existing Client Set Up
Activating the integration between Snug and Managed App is a two step process:
- Email Managed App support and request the agency ID for the Snug integration: help@managedapp.com.au
- Activate Managed App in Snug
- Sending through application details to Managed App
Activate Managed App in Snug
As a team admin, Visit My Team -> Settings -> Team -> Managed App (NOTE: only team Admins can activate or deactivate the Managed App integration)
Click Activate
Paste the Agency ID provided by Managed App support and click Activate
Active
Sending through application details to Managed App
Applications can be issued to Managed App when moving an application to "Approved" or sending a lease offer.
Select "Send to Managed App"
New Client Set Up
New to Snug? Great : ) We'd love to set up a free trial account, no obligations, no lock in contract period, no costs. To get started, please visit https://snug.com/manager/ and click "Start Free Trial" these details and we could get you set up within a day:
You'll get a Snug Apply link to use on your website, emails etc, access to the platform plus online training and support to help you get the most from Snug.
Also check out our paid plans including Background Checks and all new features and upgrades: snug.com/pricing
Common questions and troubleshooting
Q. Will past applications on Snug sync with Managed App?
A. No, once activated, Snug starts synchronising new applications into Managed App.
Q. Do my Managed App contacts sync with Snug?
A. Only contacts related to applications are sent to Managed App. Future enhancements to the integration may include owner, tenant and property manager contacts to streamline the leasing journey.
Q. Do my Managed App properties sync with my listings on Snug?
A. Not at the moment, Snug sends applications to Managed App and the properties are automatically linked.
Q. What do I need to do on Managed App before sending applications?
A. To be able to issue an application to Managed App, a property must exist on Managed App and matching the address of the property published to Snug. Properties between Snug and Managed App are linked each hour.
Q. How long does it take for an application to be sent to Managed App?
A. Applications are sent immediately at the Application Workflow stages where application details are issued to Managed App (e.g. Approved, Offered, Marked as Leased). There are some scenarios where applications cannot be issued because Snug has not received a a new property added to Managed App after the daily synchronisation update. You can check the activity history in My Team -> Settings -> Managed App to see if the property address and/or application has been processed.
Q: The successful tenant is not showing in Managed App, how do I fix it?
A:
1) Check the activity log in My Team -> Settings -> Managed App, look for "Notify Application" and confirm if there is an error. If "Success", please re-check Managed App.
2) If the "Notify Application" event is not successful, please check the property is linked correctly by checking the third page of the Property Onlist, if it does not have a Managed App.com.au entry, the property has not synchronised yet. Snug synchronises properties from Managed App every 6 hours. Check back in a few hours to see that the
3) If the property is not linked after the next synchronisation, check the activity log My Team -> Settings -> Managed App and look for Warnings and Errors related to the property and address. E.g. archive duplicates, resolve mismatch address errors. Click show more to get more details.
Q. How do I deactivate the Managed App integration?
A. As a team admin, visit My Team -> Settings -> Integrations -> Managed App and click Deactivate.
Q. Where can I send feedback about this integration?
A. We love feedback. Please click on the chat bubble when logged into snug.com or submit a request
Q. Why does an application fail to onboard from Snug to Managed App?
A. Occasionally, an application may not transfer when: a) property address does not match b) property is archived/deleted on Managed App c) internet connectivity issues d) duplicate property exists on Managed App. If an issue occurs, pls check these reasons by checking the activity log at My Team -> Settings -> Integrations -> Managed App and if the problem persists contact Snug Support to investigate.
Q. Why are applications not being sent to Managed App?
A. Addresses must match exactly between Managed App and properties added to Snug. E.g. "1/23 Some St, Suburb" and "Unit 1/23 Some St, Suburbs" will not match.
Q. Are the legal names sent to Managed App?
A. Yes, Snug sends the legal names provided by the applicants to Managed App based on identity information provided. If no identity documentation is provided then the user account name of the applicant is provided.
Q. If the rent and start date are adjusted in the lease offer, are the adjustments sent to Managed App?
A. Yes, these adjustments are reflected when sending the application to Managed App. If the lease offer details are changed after sending it, the details should be updated directly in Managed App.