Seamlessly connect PropertyMe with Snug and start processing high quality applications faster.
How it works & key benefits
Snug can send the successful application details to PropertyMe, making the process of preparing the lease seamless. The key benefits to an office using the integration are:
- Automatically synchronised successful applicant details to PropertyMe, streamlining lease preparation
- Automatically synchronise owner and tenant details from PropertyMe, streamlining on-list
- Your team will save time processing applications through Snug
- Reduce the chance of data entry errors
The PropertyMe integration is part of the Integrations Bundle, please see details at: snug.com/pricing
Existing Client Set Up
Activating the integration between Snug and PropertyMe is a two step process:
- Email Snug Support to turn on the PropertyMe Integration feature: submit a request
- Activate the PropertyMe integration
Activate the PropertyMe Integration
Step 1) Log in to Snug as Admin and Activate PropertyMe
Step 2) Sign into PropertyMe (as an admin)
Step 3) Allow the sharing permissions in PropertyMe
Once sent to PropertyMe, the applicant details will display
The applicant details are added to the property
New Client Set Up
New to Snug? Great : ) We'd love to set up a free trial account, no obligations, no lock in contract period, no costs. To get started, please send our team (hello@snug.com) these details and we could get you set up within a day:
- Trading Name
- Company Name (eg. pty ltd)
- Office address
- ABN
- Corporate real estate license number
- REA Agency ID
- Portfolio size (properties under management)
- Team member name/emails to add to your account
You'll get a Snug Apply link to use on your website, emails etc, access to the platform plus online training and support to help you get the most from Snug.
Also check out our paid plans including Background Checks and all new features and upgrades: snug.com/pricing
Common questions and troubleshooting
Q. Can successful applicant details be sent to PropertyMe?
A. Yes! Use Lease Offer in Snug to onboard the Approved Applicant into PropertyMe. Go to Settings, click to deactivate, then reactivate to refresh your connection and enable this feature.
Q. Do my PropertyMe contacts sync with Snug?
A. Yes, owner and tenant details are automatically synchronised and attached to a property when it is added to Snug. This streamlines the on-list process. Owner details are used to send out owner viewing reports and tenant details are used for issuing viewing entry notices.
Q. Can I use the PropertyMe uploader to send properties to Snug?
A. Yes, please see: Property Feed - PropertyMe - Setup & Troubleshooting
Q. How do I deactivate the PropertyMe integration?
A. As a team admin, navigate to My Team -> Settings -> Team -> PropertyMe and click Deactivate
Q. Where can I send feedback about this integration?
A. We love feedback : ) Please get in touch thank you!
Q. It says I need to Deactivate and Activate to enabled sending applicants to PropertyMe, what do I do?
A. Check the Snug Match Integration Bundle is active by submitting a request. Once the Integration Bundle is activated, visit My Team -> Settings -> PropertyMe as a team admin and click the "Deactivate" button. Then click "Activate" and follow the instructions.
Q. How do I see if there are any issues synchronising with PropertyMe?
A. The activity log is available by visiting the PropertyMe integration page in Snug. This will show the successful and unsuccessful synchronisation actions. My Team -> Settings -> Integrations -> PropertyMe
Q. Will past applications on Snug sync with PropertyMe?
A. No, once activated, Snug starts synchronising new applications into PropertyMe.
Q. What do I need to do on PropertyMe before sending applications?
A. To be able to issue an application to PropertyMe, a property must exist on PropertyMe and matching the address of the property published to Snug. Properties between Snug and PropertyMe every few hours.
Q. How long does it take for an application to be sent to PropertyMe?
A. Applications are sent immediately at the Application Workflow stages where application details are issued to PropertyMe (e.g. Approved, Offered, Marked as Leased). There are some scenarios where applications cannot be issued because Snug has not received a a new property added to PropertyMe after the daily synchronisation update. You can check the activity history in My Team -> Settings-> Integrations -> PropertyMe to see if the property address and/or application has been processed.
Q: The successful tenant is not showing in PropertyMe, how do I fix it?
A. Occasionally, an application may not transfer when: a) property address does not match b) property is archived/deleted on PropertyMe c) internet connectivity issues d) duplicate property exists on PropertyMe
1) Check the activity log in My Team -> Settings -> Integrations -> PropertyMe, look for "Notify Application" and confirm if there is an error. If "Success", please re-check PropertyMe.
2) If the property is not linked after the next synchronisation, check the activity log My Team -> Settings -> PropertyMe and look for Warnings and Errors related to the property and address. E.g. archive duplicates, resolve mismatch address errors. Click show more to get more details.
Q. Why are applications not being sent?
A. Addresses must match exactly between PropertyMe and properties added to Snug. E.g. "1/23 Some St, Suburb" and "Unit 1/23 Some St, Suburbs" will not match.
Q. If the rent and start date are adjusted in the lease offer, are the adjustments sent to PropertyMe?
A. Yes, these adjustments are reflected when sending the application to PropertyMe. If the lease offer details are changed after sending it, the details should be updated directly in PropertyMe.