Summary
Snug's Viewings Run feature allows property managers to plan their optimal schedule for showing multiple properties on one day.
Viewings Run uses Google Maps travel directions and a time calculator.
How to set up a viewing run
1. Go into the "My Team" section of your Snug profile
2. Click the "Viewings" menu on the left side column
3. Click "Viewings Run" button on the top right of the page
4. Click [Add] to select the properties you wish to view for the specified day. Tip: click [Add] twice if you'd like to show that property twice in the same run
5. Enter the Viewing Run settings: date of run, team member, inspection time, travel mode, start time etc. to create your viewings run. Tip: You can choose to create either an open or closed viewing.
Note: Select "buffer after viewing" to make sure you have time to lock up/park between viewings.
6. Preview and save the Viewings Run, or save as a draft and return to edit at a later stage.
How do to create a run for multiple team members
NOTE: Snug's Multi-run facility is available for paid plans only, please contact help@snug.com to activate.
Multi-run allows you to create and customise an optimised run across multiple properties and team members.
Search and add team members in "Inspector"
Common Questions and Troubleshooting
Q: Can I adjust the viewing Run?
Yes, in two ways:
1. Use the Pin to drag the property up/down the list eg. from your knowledge of the local area.
2. Edit the time to extend eg. if you have a large family home, increase the viewing from 15 mins to 30 mins.
Q: Are renter prospects notified?
Yes, all renters that have active enquiries on the properties selected WILL be notified of a New Open Viewing by email with the date, time and button to register.
Unsubscribed renters will NOT be notified ie. if they clicked to stop receiving notifications about that property or from your team.
Q: Are the times published on portals?
No, the viewing times are only published on your team's Snug Apply Link page.
Q: Can I create a Run in advance?
Yes, you can create runs in advance for your team members eg. Thursday morning you might create the runs for the leasing team on Saturday. Once you've created a Viewing Run, you can choose to save it as a draft and return to edit or publish at a later stage.
Q: How to CANCEL a viewings run?
A viewing run as a group can not be cancelled. Each viewing must be cancelled individually. Go to Viewings, select the time, click [...] and Cancel. Enquirers and registered attendees will be notified.
Q: Can I assign a property to another team member when preparing a Multi-run?
Yes, by selecting the context menu for the property when previewing the run, you can select another team member to assign the property. Once re-assigned, the run will be re-calculated.
Q: Do prospects receive viewing notices once I publish the run through my uploader?
Once you published the run through your uploader Snug will determine whether a new or changed notice needs to be issued to prospects. Snug determines if there's a change based on the viewing time.
New times (no overlap with existing times): new viewing notification is issued
Changed times (overlap with existing times): updated viewing notification is issued
Same times: no notification is sent
Private viewings are not checked against the published open times from the uploader.