Overview
Snug’s unique Enquiry Auto Responder nurtures email enquirers through a leasing journey with automated replies to viewing and applications.
Benefits to the office:
- Automate portal replies (see example)
- Prospect new and matching listings
- Notify new or cancelled viewing times
- Drive more utility leads
How to configure Enquiry Auto Replies
The set up depends on your staff and inbox set up. Review the diagram below and choose your Option.
To turn on Enquiry Auto Responses, forward your email enquiries to Snug.
Step 1. Choose your Staff and Inbox Set Up
Please pick the situation that best describes your existing Team and Enquiry Inbox setup and follow the set up guide article below:
Option 1A: Staff handle both rental and sales listings and enquiries are sent directly to individuals
Option 1B: Staff handle both rental and sales listings and enquiries are sent to a shared team inbox
Option 2A: Staff handle only rental listings and enquiries are sent directly to individuals
Option 2B: Staff handle only rental listings and enquiries are sent to a shared team inbox
NOTE: if team members would like to receive the original enquiries from realestate.com.au, domain.com.au and other portals, please use option 1A.
Step 2. Test an Enquiry
Please contact help@snug.com to confirm your Autoresponder has been enabled.
Once enabled, submit an enquiry on Realestate.com.au, Domain.com.au and your own direct website and check your Snug Messages Inbox. Tip: allow up to 15 mins for the email to filter through.
Need more help?
Email help@snug.com please include:
- your staff and inbox Option selected
- screenshot of your Property Uploader, listing profile assigned email