This setup is best suited when you have staff that:
- are attached to both rental and sales listings; or
- would like to receive the original enquiries from domain.com.au
Does your agency have a shared email address dedicated to receiving rental enquiries (e.g. rentalenquires@exampleagency.com.au) the please use this alternative.
What you’ll need before getting started
- Administrator access to your property uploader and/or portal agent administration
- Your unique Snug Messages Inbox email address (e.g. EXAMPLE123@mail.snug.com) which was sent to your team administrator
Steps to set up
Perform the following steps in your property uploader OR directly on each portal (e.g. realestate.com.au or Domain.com.au) if you do not use a property uploader.
- Log in as an administrator
- Add a shared rental listing agent profile E.g. JJ Real Estate Rental Enquiries (NOTE: if you are Ray White office, please see: Adding a new listing agent profile to MyDesktop using my.raywhite.com)
- Set the email address for each listing agent profile to your unique Snug Messages Inbox email address e.g. EXAMPLE123@mail.snug.com
- Add the shared rental listing agent profile to all current and future listings along with your individual listing agent profile.
Example for MyDesktop
ListingAgent1 - Individual
Primary email... [firstname.surname@agencyexample.com.au]
Portal [InspectRealEstate]... [abc123@mail.snug.com]
ListingAgent2 - Shared inbox
Primary email... [rentalenquiries@agencyexample.com.au]
Portal [InspectRealEstate]... [abc123@mail.snug.com]
Test
Check the Snug Auto Responder is working by following the steps described here.