Using Snug Match: Viewings

Summary

Viewings are scheduled times for Renters to inspect a property for lease.

How it works

• Viewing times can be added:
• Automatically from your property feed
• Manually from the dashboard
• The viewing can be managed on the platform (edit, delete)
• Through a Viewing Run
• Renters can pre-register and be checked in or added as a walk-in (Snug SMSs a walk in and collects the email from the Renter automatically)
• [Late] - sends a template SMS to all registered viewers: ‘running late’ 5,10,15,30 min
• [Request feedback] - is sent on the hour after the viewing time automatically
• Report - shows a PDF report of the Feedback from viewing attendees
• The summary shows the registered, interested and checked in
• Easily manage Viewings on the Snug mobile webapp

System settings

• Applications show the date/time when the tenant viewed the property and additionally Renters confirm they accept the property condition when submitting their application
• Older schedules can be shown by “Show older”

Tips to get the most from this feature:

• Click [Invite to apply] to send an email and SMS to all who checked in (with an email or mobile) with a link to start their application
• New viewing times can be automatically emailed directly to the owner via settings.

How to Exclude a Property from Viewing Bookings

Tenant with COVID? No worries, block the availability schedule for the desired date/time range.

• Login to your Snug team account
• Navigate to Settings > Viewings 
• Select the Availability Window
• At the bottom of the page, there is a Excluded Property section
• Add the Individual Property & other settings. You can add all, one or none. 

Alternatively, you can also: